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  • Smartstone Ibrido Grafite Grigio

    smart facts

    Frequently asked questions answered about Smartstone products. Find warranty and care information to maintain your engineered quartz surfaces. Material data safety sheets itemising the fabrication of Smartstone's range. Access warranty forms. Request a call from one of our account managers. Need more? Email us directly with your enquiry.

smart facts – warranty and care

Smartstone quartz surfaces are designed to offer high performance
with low maintenance, and being non-porous. It will never need
sealing or waxing. Only a little commonsense is needed to care
for your Smartstone surface.

CARE AND maintenance GUIDE

Smartstone surfaces are certified

All Smartstone quartz surfaces carry a 15-year limited warranty.
For full details on the warranty please refer to our warranty brochure.

REGISTER WARRANTY
DOWNLOAD WARRANTY PDF

FAQs

Product, application, fabrication

  • Q. What is Smartstone made of?
    A.

    Smartstone is a surface material composed of a minimum of 93% natural quartz, resins used as a binding agent and pigments. Smartstone’s veined surfaces are manufactured using advanced technology to create the most natural looking surfaces available in engineered stone. Setting new industry standards in product responsibility, Smartstone recently introduced Ibrido new generation surfaces with an incredibly low – less than 28% – silica formulation and made from 56% recycled content.

  • Q. How durable is Smartstone?
    A.

    Smartstone gives you the beauty of natural stone but with a harder surface. Quartz is one of the hardest minerals on earth and therefore Smartstone offers superior durability and the practical benefits of being: - heat resistant - scratch resistant - stain resistant - chip resistant - chemical resistant - non porous - mould and mildew resistant

  • Q. Can Smartstone be used in food preparation areas?
    A.

    Yes. Smartstone is virtually non-porous and perfectly suited for residential and commercial kitchen areas and food preparation areas. Smartstone is compliant with the International Health and Safety Foundation sanitary standard NSF51 that guarantees that its quartz-based surfaces are safe for use in all food environments.

  • Q. What edge profile can I have on my Smartstone benchtop?
    A.

    Smartstone can be fabricated with any edge profile but square edges are not recommended as they are most prone to damage from chipping. The most common type is the pencil or bevelled edge. All polished edges should have a minimum radius of 4-5mm as the greater the surface area of the edge; the more resistant the edge will be to chipping. The Smartstone Warranty does not cover damage to polished edges through wear-and-tear or negligence. To achieve the best possible finish, Smartstone recommends a mitred edge for the honed surfaces.

  • Q. Where in my home can Smartstone be applied?
    A.

    Smartstone is ideal for kitchen bench tops, splashbacks, bathroom vanity tops, bath and shower surrounds, custom furniture applications and almost any internal bench top application. Smartstone is also widely used in commercial applications.

  • Q. Can Smartstone be used outdoors?
    A.

    Smartstone is not recommended for external use. Outdoor applications of Smartstone are not covered by Smartstone’s 15-year Limited Warranty.

  • Q. What makes Smartstone’s colours so unique?
    A.

    Smartstone’s collections offer an exceptional purity and consistency of colour and pattern that can’t be found elsewhere. And all colours in our range are exclusive to Smartstone. Every surface product has been sourced from leading manufacturers internationally to offer the most beautiful and versatile colour collection available.

  • Q. Is Smartstone stain resistant?
    A.

    Yes, Smartstone is extremely resistant to staining. We’ve tested coffee, tea, fruit juices, liquid food colouring, Coca-Cola, red wine and olive oil and these substances did not leave stains on Smartstone. (Testing performed by CSIRO)

Purchase, view and price

  • Q. How do I purchase Smartstone?
    A.

    Smartstone is purchased through a stone mason either directly or via your designer or specifier.

  • Q. How do I view a Smartstone display and colour range?
    A.

    Smartstone has an extensive national distribution network through kitchen manufacturers, cabinet makers, stone masons, designers, architects and builders. Our innovative range of quartz, porcelain and hybrid (Ibrido) surfaces in full slab format can be viewed at the Smartstone Viewing Gallery in New South Wales, Victoria, Queensland, South Australia and Western Australia. To find your nearest Smartstone display or stockist, please refer to the stockist list on this website or call Smartstone customer service on 1300 888 607.

  • Q. Is Smartstone expensive?
    A.

    No, it’s very affordable. And there is a Smartstone colour to suit every interior style and budget. Smartstone offers six price ranges for quartz - the Essentials Range, Premium Range, Premium Plus Price Range, Luxury Range, Exclusive Range and Ibrido Range. Part of the beauty of Smartstone is that it gives you flexibility and choice when selecting the bench top that suits you. Porcelain has its own price range.

Care & maintenance

  • Q. Is Smartstone resistant to heat?
    A.

    Yes, Smartstone is heat resistant and not affected by temperatures lower than 180C. Like all stone material, Smartstone can be damaged by sudden and rapid heat changes (this is called thermal shock) so we always recommend that hot pots and pans never be placed directly on a Smartstone surface but onto a heat trivet or chopping board. Placing hot pots or pans on your benchtop can also cause your benchtop to scorch due to the resin content.

  • Q. Does Smartstone require sealing?
    A.

    No, Smartstone is non-porous and no sealing or waxing is required.

  • Q. How do I take care of my Smartstone surface?
    A.

    Smartstone requires minimal maintenance. To keep it clean, simply wipe it with a soft cloth, warm water and any pH neutral liquid detergent. See the CARE AND MAINTENANCE GUIDE on this website for more information.

  • Q. Does Smartstone come with a Warranty?
    A.

    Yes, Smartstone comes with a 15-year Limited Warranty which you can access on this website.